Frequently Asked Questions
Everything you need to know about shopping at Maple Store.
What is the standard shipping time for electronics?
We offer expedited shipping on all orders. Typically, domestic orders arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all electronic devices sold at Maple Store come with a minimum 12-month manufacturer warranty. Some premium items include an extended 24-month coverage at no extra cost.
What is your return policy for opened gadgets?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, manuals, and accessories to be eligible for a full refund or exchange.
Are the devices sold on Maple Store brand new or refurbished?
We primarily sell brand new, factory-sealed products. Any refurbished items are clearly labeled in the product title and description and undergo a rigorous 50-point quality inspection.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
How can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your Maple Store account.